Return and refund policy

Returns and Refunds

At norvexantraq™, we want every customer to feel comfortable when purchasing furniture and home essentials from our store. This policy explains the conditions for returns, exchanges, damaged-item claims, and refunds.

Please review the information below before sending any product back.

1. Return Request Period

Most eligible products may be returned within 30 calendar days of confirmed delivery.

A return request must be submitted before the 30-day period expires. Requests received after this timeframe may not be approved.

To qualify for a return, the product must generally be:

Unused and unassembled
In the condition in which it was delivered
Free from stains, damage, odors, pet hair, or signs of use
Complete with all parts, accessories, manuals, and hardware
Packed in its original box or protective packaging
Accompanied by valid proof of purchase

Products that have been installed, assembled, altered, washed, damaged after delivery, or used in a home or commercial setting may not qualify for return.

2. Requesting Return Authorization

Before sending an item back, contact our customer service team at:

service@norvexantraq.com

Please include:

Your order number
The name and email address used for the purchase
The product you wish to return
The reason for the return
Photographs of the item and packaging, when requested

After reviewing the request, our team will confirm whether the item is eligible and provide the appropriate return instructions.

Depending on the product and return reason, these instructions may include:

The approved return destination
Packaging requirements
A return authorization reference
Shipping-label information, when applicable
Additional instructions for oversized furniture

Do not send products to any address without prior written approval.

Packages returned without authorization may be refused, delayed, or sent back to the customer.

3. Return Shipping Costs

When a return is caused by an incorrect, defective, or damaged product supplied by us, norvexantraq™ will review the claim and provide an appropriate solution, which may include return-shipping assistance.

For returns based on personal preference, size, color, style, space limitations, or a change of mind, the customer may be responsible for the return shipping cost.

Furniture and oversized products can be expensive to transport. Any applicable return-shipping charge, pickup fee, handling fee, or carrier surcharge will be explained before the return is approved.

Original shipping charges are generally non-refundable unless the return is the result of an error made by us.

4. Damaged, Defective, or Incorrect Products

Please examine your order as soon as it arrives and before assembly begins.

The product was damaged during delivery
Parts are missing
The item is defective
The wrong product, size, or color was delivered
The package shows serious exterior damage

To help us review the issue, please provide:

Your order number
Clear photographs of the entire product
Close-up photographs of the damaged or defective area
Photographs of the outer packaging
Photographs of the shipping label
A list of any missing components

Damage or incorrect-item claims should normally be reported within 72 hours of delivery.

Please keep the product, original box, inserts, protective materials, and shipping packaging until the claim has been resolved.

Depending on the circumstances, we may offer:

Replacement parts
A replacement product
A partial refund
A full refund
Another appropriate resolution

We may not require the entire item to be returned when a replacement part or other practical solution is available.

5. Products That Cannot Be Returned

Certain goods are excluded from the standard return program for safety, hygiene, customization, or logistical reasons.

Non-returnable products may include:

Custom-made or personalized furniture
Made-to-order products
Clearance or final-sale merchandise
Gift cards
Assembled or installed furniture
Mattresses, bedding, or upholstered items after protective packaging has been opened
Personal-care or hygiene-related products
Perishable goods, plants, or flowers
Hazardous, flammable, or restricted materials
Products damaged through misuse, improper assembly, or inadequate maintenance
Products missing original parts or packaging

Sale items are not automatically returnable unless the product page clearly states otherwise.

Contact customer service before ordering when you are unsure whether a particular item can be returned.

6. Furniture Size and Color Considerations

Customers are responsible for reviewing product dimensions before placing an order.

Please measure:

Doorways
Hallways
Staircases
Elevators
Room dimensions
The intended placement area

A product that does not fit through an entrance or inside the intended space is generally considered a change-of-mind return.

Product colors may also appear slightly different because of lighting, photography, screen settings, material texture, and manufacturing variations. Minor differences in tone, grain, pattern, or finish are not normally considered defects.

7. Exchanges

We do not guarantee direct product-for-product exchanges.

The most efficient way to obtain another size, color, or style is usually to:

Request a return for the original product
Receive approval and follow the return instructions
Place a separate order for the preferred item

New orders are subject to current pricing, availability, and shipping charges.

8. European Union Cancellation Rights

Customers receiving an eligible order within the European Union may have the right to cancel the purchase within 14 days of delivery, without providing a reason, subject to applicable consumer-protection laws.

To exercise this right, the customer must notify us within the required period.

Returned products must generally be:

Unused
Unassembled
Complete with all original components
In the original packaging
Accompanied by proof of purchase

Legal exceptions may apply to custom-made, personalized, hygiene-sensitive, or sealed products after they have been opened.

Customers may be responsible for return shipping unless otherwise required by applicable law.

9. Return Inspection

Returned merchandise is inspected after it reaches the authorized return facility.

The inspection may confirm:

The condition of the product
Whether all parts are present
Whether the original packaging was included
Whether the item shows signs of assembly or use
Whether the returned product matches the approved request

We will notify you by email after the inspection has been completed.

A return may be denied or a deduction may be applied when an item is returned damaged, incomplete, used, poorly packaged, or in a condition different from the one originally reported.

10. Refund Processing

When a return is approved following inspection, the refund will be sent to the original payment method used for the order.

Please allow up to 10 business days for the approved refund to be submitted.

Your bank, card issuer, or payment provider may require additional time to display the credit on your account.

Any applicable deductions may include:

Original non-refundable shipping charges
Customer-responsible return shipping
Carrier pickup fees
Missing-part costs
Damage caused after delivery
Other previously disclosed return expenses

If more than 15 business days have passed since you received confirmation that your refund was issued, contact:

service@norvexantraq.com

11. Canceled Orders

Order-cancellation requests must be submitted as soon as possible, preferably within 12 hours of purchase.

We cannot guarantee cancellation once an order has entered fulfillment, packaging, or shipping preparation.

If the product has already shipped, the customer may need to receive the order and complete the standard return process.

Custom-made, personalized, or made-to-order products may not be cancelable once production has begun.

12. Refused and Undeliverable Orders

Please do not refuse a delivery without contacting us first.

Orders refused without authorization, returned because the customer was unavailable, or marked undeliverable due to an incorrect address may be subject to:

Return freight charges
Original shipping deductions
Storage fees
Carrier handling charges
Redelivery expenses

These costs may be deducted from an otherwise eligible refund.

13. Authorized Return Destination

All returns require written authorization and must be sent only to the address provided in the return instructions.

Our general business information is:

Furnia Furniture Wholesale Chicago
1950 N Ruby St
Melrose Park, IL 60160
United States

Brand: norvexantraq™
Phone: +1 (973) 652-7548
Email: service@norvexantraq.com

The address above should not be treated as an automatic return destination. Depending on the product, warehouse, supplier, or fulfillment facility, an approved return may need to be sent to a different location.

Unauthorized returns sent directly to the business address may not be accepted.